As regards IT security, it is imperative that adequate measures are taken to encrypt sensitive information to keep the data protected. Some operators encrypt all connections, but often it is just the financial transactions which are protected using secure sockets layered (SSL) protocol. I checked for certification from reputable IT security companies which guaranteed the safety of submitting sensitive personal information.

The RTP for each game is usually found in the game rules on the casino website. Many operators also publish actual payout reports from independent testing agencies such as eCOGRA and GLI, detailing the actual percentage returned to players across specific game categories during a particular time period. However, there are some casinos, such as Betway, that list no information regarding the theoretical return for the individual games. Yet, Betway does provide actual payout reports from eCOGRA detailing the overall amount returned to players for slots, poker games and table games. This means that you lose the option of seeing specific details for particular games, but it gives you an overall picture of the average amount returned to players across various game categories. For this omission of detail, I deducted a point from Betway. In the interests of transparency, I would like to see Betway also include the theoretical RTP for individual games in the game rules.

In September, after a long campaign to reach him through friends and colleagues, I received an email from Benter. “I have been avoiding you, as you might have surmised,” he wrote. “The reason is mainly that I am uncomfortable in the spotlight by nature.” He added, “None of us want to encourage more people to get into the game!” But in October he agreed to a series of interviews in his office in downtown Pittsburgh. The tasteful space—the top two floors of a Carnegie Steel-era building—is furnished with 4-foot-tall Chinese vases and a marble fireplace, with sweeping views of the Monongahela River and freight trains rumbling past.
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